Effective Date: [23/09/2025]
Last Updated: [23/09/2025]
This Privacy Policy describes how Cryptopadie (“Company”, “we”, “our”, or “us”) collects, uses, discloses, and protects personal information of users (“you” or “your”) when you use our mobile application, website, and cryptocurrency trading services, including Spot, P2P, Binary, and Futures trading (collectively, the “Services”).
By downloading or using the Cryptopadie App, you agree to this Privacy Policy.
If you do not agree, please do not use our Services.
We collect the following types of information to provide and improve our Services and comply with regulatory requirements (e.g., AML/KYC laws):
Full name, date of birth, nationality
Identification documents (passport, ID card, driver’s license)
Proof of address (utility bill, bank statement, etc.)
Selfie or biometric data for identity verification
Email address
Phone number
Residential or mailing address
Wallet addresses and transaction history
Deposit and withdrawal records
Linked bank or payment account information
Details of trades (Spot, P2P, Binary, Futures)
Device type, model, and operating system
IP address and geolocation data
Browser type and settings
App usage data, access times, and crash logs
We use cookies and similar technologies to:
Maintain login sessions
Remember user preferences
Analyze app and website performance
Prevent fraud and unauthorized access
You can manage cookies through your device or browser settings.
We use collected information to:
Create and manage your Cryptopadie account.
Process trades, transactions, deposits, and withdrawals.
Verify your identity and comply with AML/CTF regulations.
Detect and prevent fraud, scams, or suspicious activity.
Provide customer support and respond to inquiries.
Improve, personalize, and secure our Services.
Send important notifications, updates, and promotional content (with your consent).
Comply with applicable laws, court orders, or government regulations.
We process your data under one or more of the following legal bases:
Contractual necessity – to provide you with requested Services.
Legal obligation – to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
Legitimate interest – to improve our Services and prevent fraud.
Consent – when you opt in to marketing or non-essential data collection.
We may share your data with:
Regulatory authorities or law enforcement (where legally required).
Payment processors and banking partners to process transactions.
Identity verification providers (for KYC/AML compliance).
Cloud storage and analytics providers to host and analyze data securely.
Affiliates and service partners under confidentiality agreements.
We never sell your personal information.
We retain personal data for as long as necessary to:
Maintain your account and fulfill our obligations.
Comply with financial, tax, and regulatory record-keeping requirements.
Resolve disputes or enforce agreements.
Once retention periods expire, data is securely deleted or anonymized.
We employ industry-standard security measures, including:
SSL/TLS encryption
Multi-factor authentication
Encrypted data storage
Regular security audits and penetration testing
However, no online system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.
Depending on your jurisdiction, you may have rights to:
Access your personal data we hold.
Rectify inaccurate or incomplete data.
Delete (erase) your data, subject to legal obligations.
Restrict or object to certain processing.
Withdraw consent (for marketing or optional processing).
Data portability – receive your data in a structured format.
To exercise these rights, contact us at [privacy@cryptopadie.com].
Your information may be processed or stored in countries other than where you reside.
We ensure that such transfers are protected by appropriate safeguards, such as contractual clauses consistent with data protection laws (e.g., GDPR, PDPA).
Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect or process data from minors.
If we learn that we have collected data from a minor, we will delete it immediately.
Our App may link to third-party websites, wallets, or APIs.
We are not responsible for the privacy practices of those third parties.
Please review their privacy policies before sharing any information.
We may update this Privacy Policy from time to time.
The “Last Updated” date at the top of this page reflects the latest revision.
Significant changes will be communicated via the App or email.
Your continued use of the Services after updates means you accept the revised Policy.
If you have any questions, complaints, or requests about this Privacy Policy, please contact us:
Cryptopadie Support Team
Email: [privacy@cryptopadie.com]
Address: [Company Registered Address]
Country: [Your Operating Country]